FAQ
POLICIES & GUARANTEES back to FAQ index | back to homepage
What is your 100% Satisfaction Guarantee?TREOmodern wants you to LOVE every purchase you make from us. We sell popular products at equally attractive prices and hope you enjoy shopping with us. If for any reason you are not completely satisfied with your purchase, we encourage you to take advantage of our 72-hour return policy. Your refund equals the purchase price plus tax minus actual initial shipping costs. We ask that you pay the shipping costs to return the item. All made-to-order items are subject to a 30% restocking fee in addition to the shipping charges.
MERCHANDISE back to FAQ index | back to homepage
Do you have this item in another color or size?TREOmodern sells dozens of items each week and our inventory is constantly changing. All items that have color options are complete and unfortunately we cannot obtain any other colors for that item. All items come in the size listed and unfortunately we cannot modify the dimensions of a piece. For your convenience all of our items have complete measurements and color choices listed with each item.
Can I order fabric, leather, or wood samples and is there a fee?
We offer upholstery samples on most of our microfiber (ultrasuede), cloth, and leather sets. Any item that has swatches available has a link like the one below that allows you to place your swatch order. Unfortunately none of our manufacturers have wood samples available but we do provide photos of each color available if there is a wood color option. No credit card is required to order fabric swatches. To order swatches, please click the button below:
Microfiber or Cloth:
Leather:
Do you have more size or measurement information?
All the available size and measurement information is displayed with the item listing and all measurements are +/- one-inch. We list all the manufacturer's information and we also take our own measurements for things like seat or armrest height when we are able to. There are certain items we can take additional measurements on but on some made-to-order items we are unable to provide additional measurements since we do not unpack them when they arrive from the manufacturer in an effort to eliminate shipping damage.
What condition are the items you sell?
TREOmodern sells ONLY BRAND NEW, FIRST QUALITY merchandise purchased directly from manufacturers or wholesalers. We DO NOT SELL irregular or refurbished items. We are very meticulous about our items for the benefit of our customers and not only do we have rigorous quality controls in place with our suppliers we ensure each item is packaged in a way to avoid shipping damage.
How are you able to offer such low prices?!
TREOmodern sell popular styles at equally attractive prices - all covered by a 100% satisfaction guarantee. TREOmodern's ability to provide our customers with stylish items at discounted prices has taken years to develop. Since 2001 our professional buying team has been working closely with manufacturers and wholesalers and we are now one of the largest independent modern furniture dealers online. That means when a great deal on modern furniture becomes available, we are ready to buy - so we can share the great deal with our customers!
Can I mail you my payment?Yes, you may mail us a Money Order. Please call us at 918-809-1994 to setup the order and then you can mail a money order to:
Our mailing address is:
TREOmodern, LLC
9521-B South Riverside Drive #147
Tulsa, OK 74137
Please be sure to include your address, daytime phone number, email address, and order information with the payment.
What is the total amount I owe for my purchases?
The total due is the cost of the item(s) plus any options that may add to the total. Please note that if you select an option that increases the price, the price on the product screen is automatically updated to show the new price. All items have free shipping so there are no hidden fees. Sales tax of 8.5% applies to US residents in Oklahoma and Illinois only. Illinois residents only pay sales tax on certain items. Your total will be automatically calculated during our online checkout and you will see the total before any credit card information is needed to purchase.
All of our items have free shipping and handling. Many of our larger items have the option to upgrade delivery service to inside delivery or white glove delivery. To take advantage of this, please change the shipping option in the applicable product or let the phone representative know if paying by credit card by phone.
What forms of payment does TREOmodern accept?
We accept Visa, Mastercard, American Express, and Discover card payment (U.S. Dollars only) during our secure, online checkout.
Can I combine multiple items to save on shipping?All of our items have free shipping to make it simple to keep on adding items. 0+0+0=0 on all additional items.
How much will it cost to ship my order? We offer free shipping on each and every item. The means you can shop with confidence with us knowing there are no hidden fees, no clunky shipping calculators, no personal information needed to see the true cost, etc. We hope you like this concept because not everyone does it.
Do you offer fast shipping?Yes! Most orders are shipped within 2-3 business days of payment if not sooner. All items show the estimated time to be delivered so you know when to expect your items. If an item is ever not in stock, we will notify you within 48 hours to let you know and provide expected ship date and options for cancelling or proceeding with the order. Many of our larger items like sofas or sectionals are made to order and take anywhere from 8-14 weeks to manufacture and deliver depending on the item and this information is posted on those products as well. This includes manufacturing time and delivery from our factories overseas. We always deliver these items in the fastest, safest method possible.
Has my order been shipped?TREOmodern or our shippers will email you tracking information once your item has shipped. If you do not receive this or have questions regarding shipping, please email us at sales@TREOmodern.com.
What time of day will my furniture be delivered?
UPS and FedEx Ground shipped items are typically delivered M-F anytime from 7:00am to 7:00pm in your local time zone. Larger items that are shipped via freight or specialty furniture mover are typically delivered M-F between 8:00am to 5:00pm in your local time zone. These deliveries are typically made in a 2 or 4 hour window. The shippers will contact you directly for a delivery appointment on the larger items and you will schedule the day and delivery window directly with them. Should you require special delivery options like a specific time of day (called a time-stop) fees will apply and these fees are typically around $150. In addition, if a delivery window is scheduled and you are not available when the shippers show up, a $50 re-attempt fee may apply.
What do I do if my item is damaged during shipping?
While we do everything possible to package our items and to use high-quality, reputable shippers, shipping damage can occur despite our best efforts. For freight shipping and specialty moving shipping items (all items that do not ship via FedEx Ground or UPS Ground) you will be required to sign a delivery slip when receiving your items. Please inspect all items prior to signing the freight slip. If there is any damage please describe the damage in writing on the delivery slip prior to signing and then accept delivery. If you elect for curbside delivery the items will be boxed. Please open each box and inspect for damage prior to signing the freight slip. Again, mark any damage on the freight slip when signing. This is the only way we can process a damage claim and this protects you and allows us to file a damage claim on your behalf. Once you have accepted the items, please take digital pictures of the damage and email them to sales@TREOmodern.com along with a detailed description of the damage. We will then take this information, file a claim with the shipper, and determine if we can repair or if we need to replace the damaged items. Most FedEx Ground and UPS Ground items do not require signature so please take digital pictures of both the box and the items and email them to sales@TREOmodern.com.
What countries do you ship to?
Currently we only ship to addresses within the contiguous 48 United States. We offer free shipping on all products to make life easier for you.
All orders are shipped via UPS, FedEx ground, DHL, common freight carrier, or specialty furniture mover. Pickup from our warehouse is NOT permitted.
Please note we cannot ship to Domestic
PO Boxes, APO/FPO addresses, Alaska & Hawaii and U.S. Territories.
CHECKOUT back
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How do I complete my purchase?
TREOmodern
offers two checkout methods on our website. You can add items to cart and then go through our normal checkout process or you can checkout via Google Checkout. Google
Checkout is available from the shopping cart page.
How do I choose a color or options for my item?
All items on our website have the colors available listed in a drop-down box for you to choose. Many of our custom made microfiber sets can be ordered in two-tone colors (sofa one color and the throw pillows a different color). If you want to order a two-tone sofa or sectional please select the main color in the drop down box when adding to the shopping cart and please provide detailed instructions on the notes/comments field on the last page of the checkout process. We will confirm all customized color options with you either by phone or email prior to ordering from the factory.
Why do I need to provide a phone number when making payment?
TREOmodern requires a daytime phone number for all orders shipping freight or specialty furniture delivery company. We require this because many of our shippers will contact you at this number to make an appointment for delivery. All information you provide to TREOmodern is covered by our privacy policy and we guarantee you that we do not market by phone or rent or sell your telephone number.
What is your return policy?We want you to love every item you buy from TREOmodern and we are happy to accept returns on any item as long as you notify us with 72 hours or receipt. We have been selling furniture since 2001, and your complete satisfaction is our number one goal. To return a purchase, simply email us at sales@TREOmodern.com to send the item back to us. For all normal stocked items we will return 100% of the product price but the initial and return shipping will be your responsibility. For made-to-order items there is a 30% restocking fee and initial and return shipping will be your responsibility. If there is anything we can do to help you avoid returning an item, please email us at sales@TREOmodern.com.
Can I exchange an item for a different color?
Yes you can on any item that is not made-to-order. However, any costs associated with the return and reshipping will be your responsibility. Please check with us prior to returning to receive item return instructions and to ensure we have a different color in stock.
Who pays for return shipping?
Our 100% satisfaction guarantee return policy allows you to return any unused item as long as you contact us within 72 hours of receipt and actually ship the item within 7 days of receipt. We do not pay for return shipping so you may use any carrier you wish. We do suggest that you track and insure your package as we are not responsible for lost or returned packages.
In the unlikely event that you need to return an item because the item you received is different than our online description, we will fix the issue at no cost to you. Many times we require digital pictures to be taken so we can determine the best course of action while avoiding costly return shipping.
Who is TREOmodern? TREOmodern has been delighting shoppers since 2001 by selling popular styles and items at desirable prices to savvy modern furniture shoppers around the world. Some people call us the best kept secret online - we like to think of TREOmodern as the place to find high quality modern furniture at a reasonable price.
Where is TREOmodern located?We are based in the Tulsa, OK area where our company began. However, we have expanded our business to more efficient shipping locations in the Chicago, Miami, and Dallas areas.
I live near Tulsa, Chicago, Miami, or Dallas, can I pickup my purchase?Our warehouses are not open to the public so all items must be shipped to customers. Fortunately most local FedEx or UPS shipments arrive within 1 business day and most freight delivery services within 3 business days for residences in these areas. Not all items are stocked in all locations so if you require fast shipping please email us at sales@TREOmodern.com for details.
Trademark & Legal DisclaimerAll brand names and brand trademarks displayed on our site or in product listings are the sole property of the respective trademark owners and are not the property of TREOmodern. No relationship between TREOmodern and the respective brand owner(s) is stated or implied.
All photographs taken by TREOmodern are property of TREOmodern. They may not be used or reproduced without our written permission. TREOmodern warranties against manufacturer's defects on all unused products.
| Copyright © 2006-2008 TREOmodern 9521-B South Riverside Drive #147 Tulsa, Oklahoma 74137 |
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